Effective Date: April 2026
At LOTTIE CRANE LIMITED (trading as Tyddyn Farm Equestrian) (“we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website (lottiecranelimited.com) and book our equestrian facilities, in accordance with the UK General Data Protection Regulation (UK GDPR).
1. Information We Collect
- Identity & Contact Data: Your full name, email address, telephone number, and vehicle registration number (for on-site parking and security).
- Booking & Transaction Data: Details about the arena slots you have hired, dates, times, and your payment history with us.
- Technical & Usage Data: Your IP address, browser type, device information, and data on how you navigate our website (collected via cookies).
2. Secure Payment Processing
We do not collect, process, or store your full credit or debit card details on our servers. When you book a slot, all transactions are handled via our PCI-DSS compliant third-party payment processor (Stripe). We only receive a secure, encrypted token and the last four digits of your card to verify your booking, process refunds, or apply necessary facility charges (e.g., for late cancellations or breakages) as outlined in our Terms of Service.
3. How We Use Your Information
- To manage your arena bookings and send confirmation emails or reminders.
- To contact you regarding urgent facility updates (e.g., closures due to extreme weather).
- To process payments securely and prevent fraudulent transactions.
- To maintain a secure environment at Alma Farm for all riders and horses.
4. Cookies
Our website uses cookies (small text files placed on your device) to distinguish you from other users, providing you with a better experience and allowing us to improve our site.
Essential Cookies (Strictly Necessary): Required for the operation of our website, including cookies that enable you to log into secure areas, use the booking cart, and process secure payments via Stripe. Without these, the booking system cannot function.
Analytical/Performance Cookies: These allow us to recognise and count the number of visitors and see how visitors move around our website, helping us improve the way it works.
Managing Cookies: You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. However, if you disable Essential Cookies, parts of this website (specifically the booking and checkout portal) may not function properly.
5. Data Sharing and Third Parties
We do not sell, rent, or trade your personal data. We only share necessary information with trusted partners who assist in our operations:
- Payment Gateways: Stripe, to securely handle your transactions.
- Booking Software Providers: To manage our facility diary efficiently.
- Legal/Safety Obligations: We may disclose your data if required by law, or to protect the rights, property, or safety of LOTTIE CRANE LIMITED, our staff, or other facility users (e.g., in the event of an accident or insurance claim).
6. Data Retention
We retain your personal data only for as long as reasonably necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, insurance, or reporting requirements related to equestrian activities.
7. Your Legal Rights
Under the UK GDPR, you have the right to request access to, correction of, or erasure of your personal data, and to withdraw consent at any time where we rely on consent to process your data (subject to any overriding legal or insurance requirement for us to retain it).
8. Contact Us
Company Entity: LOTTIE CRANE LIMITED (Company No: 12600688)
Registered Address: Alma Farm, Kirby Misperton, Malton, England, YO17 6UU
Telephone: +44 7837965652
Email: support@lottiecranelimited.com
