Terms of Service & Facility Use Agreement
Last Updated: April 2026
Welcome to LOTTIE CRANE LIMITED. These Terms of Service ("Terms") govern your use of our website
(lottiecranelimited.com) and the hire and use of our equestrian arenas, showjumps, and surrounding facilities located at
Alma Farm.
By booking an arena slot or entering our premises, you (and any guests, instructors, or spectators accompanying you)
strictly agree to be legally bound by these Terms. If you do not agree to these terms, you must not book or use our
facilities.
1. Company Information
Company Entity: LOTTIE CRANE LIMITED
Company Registration Number: 12600688
Registered Office & Facility Location: Alma Farm, Kirby Misperton, Malton, England, YO17 6UU
Contact Email: support@lottiecranelimited.com
2. Assumption of Risk & Absolute Liability Waiver (Important)
Horse riding, handling, and being in the vicinity of horses are inherently dangerous activities ("Risk Sports").
Unpredictable animal behavior can lead to serious injury, damage, or death.
Risk Acceptance: By hiring and using our facilities, you explicitly acknowledge and accept all inherent risks associated with equestrian activities.
Limitation of Liability: To the absolute maximum extent permitted by the laws of England and Wales, LOTTIE CRANE LIMITED, its owners, directors, and staff accept NO LIABILITY whatsoever for any personal injury, death, loss, or damage sustained by any rider, spectator, horse, vehicle, or personal property while on our premises. All persons entering the site and using the arenas do so entirely at their own risk.
3. Mandatory Safety and Site Rules
To ensure a safe environment, all users must strictly adhere to the following rules:
- Protective Headgear & Footwear: Correctly fitting hard hats conforming to current BHS (British Horse Society) safety standards must be worn and fastened at all times when mounted. Appropriate riding footwear with a defined heel must also be worn.
- Equine Health: All horses attending Alma Farm must be fit, healthy, and have up-to-date equine influenza vaccinations. We reserve the right to spot-check passports.
- Instructors & Freelancers: If you are bringing a freelance instructor, they must hold their own valid public liability insurance.
- Dogs: All dogs must be kept on short leads at all times and confined to the parking areas. Dogs are not permitted inside the arenas.
4. Breakages, Damages, and Cleanliness Fines
We take pride in maintaining high-quality facilities. By booking with us, you agree to treat the property with respect.
Poo Picking & Hay: You are required to clear up all horse droppings and dropped hay from the arena and parking areas before you leave. Failure to leave the arena and parking area clean will result in an automatic £50 cleaning fine.
Damages: Any damage to our arena surfaces, fencing, mirrors, or show jumps (beyond normal wear and tear) must be reported immediately. You agree to be held financially responsible for the full replacement or repair cost of any items broken during your hired slot.
5. Payments, Fines, and Card Authorization
All bookings must be paid in advance via our website.
Payment Processor: We use Stripe, a secure third-party payment gateway, to process all transactions.
Authorization for Additional Charges: By securing your booking with a debit or credit card, you explicitly authorize LOTTIE CRANE LIMITED to charge that same card for any applicable No-Show fees (as outlined in our Refund & Cancellation Policy), the £50 cleaning fine, or the cost of damages incurred during your hire period.
6. Cancellations
Please refer to our separate Refund & Cancellation Policy for strict guidelines regarding the 48-hour notice period required for rescheduling or cancelling arena slots.
7. Right to Refuse Entry
We reserve the right to halt any session, refuse entry, or ask individuals to leave the premises immediately if they demonstrate dangerous riding, animal abuse, abusive behavior toward our staff, or failure to comply with these Terms. No refunds will be given under these circumstances.
8. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute.
