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LOTTIE CRANE LIMITED

Tyddyn Farm, Chester Road, Mold, CH767TA

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© 2026 LOTTIE CRANE LIMITED (Company number: 12600688). All rights reserved. Tyddyn Farm Equestrian is a trading name of LOTTIE CRANE LIMITED.

Company: LOTTIE CRANE LIMITED (Company number: 12600688)
Registered office address: Alma Farm, Kirby Misperton, Malton, England, YO17 6UU
Phone: +44 7837965652

Terms & Conditions

Last updated: 2026-04-20

These Terms & Conditions (“Terms”) apply to the use of this website and to any enquiries or bookings made with LOTTIE CRANE LIMITED (Company number: 12600688) (“we”, “us”, “our”). By using this website you agree to these Terms.

1. Information on this website

Content is provided for general information only. While we aim to keep information accurate and up to date, we do not warrant that the website will be error-free or continuously available.

2. Enquiries and bookings

Availability, prices, and services may change. A booking is only confirmed when we provide confirmation (for example, by email or other written confirmation).

3. Payments

Where payments are taken, you agree to provide accurate billing information and to pay any applicable fees at the time of purchase/booking.

4. Cancellations and refunds

Our approach to cancellations and refunds is set out in our Refund & Cancellation Policy. In the event of a conflict, that policy will apply.

5. Acceptable use

You must not misuse the website, attempt to gain unauthorised access, interfere with security features, or use the site in a way that could damage, disable, or impair it.

6. Intellectual property

All content on this website is owned by or licensed to us unless stated otherwise. You may view and print pages for your personal use, but you must not reproduce or redistribute content for commercial purposes without permission.

7. Third‑party links

We may link to third‑party websites. We are not responsible for their content, availability, or privacy practices.

8. Limitation of liability

To the maximum extent permitted by law, we exclude all liability for any loss or damage arising from your use of, or inability to use, this website.

9. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction, unless mandatory local consumer law provides otherwise.

10. Contact

If you have questions about these Terms, please contact us via the details provided on the Contact page.

Privacy Policy

Last updated: 2026-04-20

This Privacy Policy explains how LOTTIE CRANE LIMITED (Company number: 12600688) (“we”, “us”, “our”) collects, uses, and protects personal information when you use this website.

1. What we collect

  • Contact details you provide (e.g., name, email, phone).
  • Messages and enquiry details you submit.
  • Basic technical data (e.g., IP address, device/browser information) for security and analytics.

2. How we use your information

  • To respond to enquiries and provide services.
  • To manage bookings and customer support.
  • To maintain website security and prevent fraud/abuse.
  • To improve the website and user experience.

3. Legal bases

We process personal data where necessary for performance of a contract, compliance with legal obligations, our legitimate interests (such as operating and securing the website), and/or with your consent (where required).

4. Cookies

We may use cookies or similar technologies to help the site function and to understand usage. You can control cookies via your browser settings. Disabling cookies may affect site functionality.

5. Sharing your information

We do not sell your personal data. We may share information with service providers (e.g., hosting, email, analytics) only as needed to operate the website, subject to appropriate safeguards.

6. Data retention

We keep personal data only as long as necessary for the purposes described above, including for legal, accounting, or reporting requirements.

7. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object or withdraw consent. To exercise rights, contact us.

8. Security

We implement reasonable technical and organisational measures to protect personal data. No method of transmission or storage is 100% secure.

9. Contact

Questions about privacy can be sent via the Contact page.

Refund & Cancellation Policy

Last updated: 2026-04-20

This policy sets out how cancellations and refunds are handled for services provided by LOTTIE CRANE LIMITED (Company number: 12600688) (“we”, “us”, “our”). If you have questions, please contact us before booking.

1. Arena/Facility hire bookings

  • Customer cancellation: If you cancel with at least 48 hours’ notice, we will refund the booking fee or offer a reschedule, subject to availability.
  • Late cancellation: Cancellations within 48 hours may be non‑refundable, unless we can rebook the slot.
  • No‑shows: No‑shows are non‑refundable.

2. Weather and safety

For safety, we may cancel or reschedule due to adverse weather, unsafe ground conditions, or other safety concerns. In those cases we will offer either a reschedule or a refund for the affected service.

3. Events and competitions

Event entries may have different cancellation windows due to staffing and planning requirements. Where a specific event listing states different terms, those terms apply.

4. How refunds are processed

Approved refunds are returned to the original payment method where possible. Processing times depend on your payment provider and typically take 3–10 working days.

5. Contact

To request a cancellation or refund, please contact us with your booking details (name, date/time, and any reference).

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