Refund & Cancellation Policy
Effective Date: April 2026
At LOTTIE CRANE LIMITED (trading as Tyddyn Farm Equestrian), our equestrian arenas and facilities are in high demand. When you book a slot, that specific time is reserved exclusively for you, preventing other riders from using the space. Therefore, we enforce the following cancellation and refund policies to ensure fairness to all our clients.
By securing a booking on our website, you agree to the terms outlined below.
1. Standard Cancellations and Rescheduling
The 48-Hour Notice Rule: You must notify us at least 48 hours prior to the start time of your booked slot if you wish to cancel or reschedule.
How to Notify Us: All cancellation or rescheduling requests must be submitted in writing via email to support@lottiecranelimited.com.
Timely Cancellations: If you cancel with more than 48 hours’ notice, we will issue a full refund to your original payment method or transfer your booking to an alternative date at no extra cost.
2. Late Cancellations and No-Shows
Late Cancellations: If you cancel or request to reschedule with less than 48 hours’ notice, your booking fee becomes non-refundable.
No-Shows: If you fail to attend your booked slot without prior notice, you will forfeit 100% of the booking fee.
Late Arrivals: We do not offer partial refunds or extended time if you arrive late. Your session will still end at the originally scheduled time.
3. Weather Conditions
Standard Weather: We do not offer refunds or free rescheduling for typical weather conditions, including rain, wind, or cold temperatures.
Extreme/Unsafe Weather: In the event of extreme and dangerous weather (e.g., severe ice, heavy snow, flooding, or official Met Office Red weather warnings), safety is our priority. If we deem the arenas unsafe and officially close the facilities, we will contact you immediately and offer a full refund or the option to reschedule.
4. Charges and Deductions
As stated in our Terms of Service, users are required to leave the facilities clean and tidy (including clearing all horse droppings and hay). If you fail to do so, a £50 cleaning charge applies. This charge is non-refundable and will be charged to the payment method used for the booking.
5. How Refunds Are Processed
Any approved refunds will be credited back to your original payment method via our secure payment processor (Stripe). Please allow 5 to 10 business days for the funds to appear on your statement, depending on your card issuer.
6. Contact Us
Email: support@lottiecranelimited.com
Company Entity: LOTTIE CRANE LIMITED (Company No: 12600688)
